T-Shirt Company Return Policy
At RedKneck.com, we want you to be thrilled with your purchase. If you're not completely satisfied, we're here to help. Please review our return policy below:
- Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Custom or personalized items are non-returnable unless defective or incorrect.
- Return Process
- Contact our customer service team at Sales@Redkneck.com to initiate a return and receive a Return Authorization Number (RAN).
- Package the item securely, including the original packing slip and RAN.
- Ship the package to the return address provided by our team.
- Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost return packages.
- Refunds
- Once your return is received and inspected (typically within 5-7 business days), we will process your refund to the original payment method.
- Refunds exclude original shipping fees unless the return is due to our error.
- Allow 3-5 business days for the refund to appear in your account, depending on your payment provider.
- Exchanges
- We offer exchanges for different sizes or colors, subject to availability.
- Contact us within 30 days of delivery to arrange an exchange.
- Customers are responsible for shipping costs for exchanges unless the item is defective or incorrect.
- Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 7 days of delivery.
- We’ll provide a prepaid return label and send a replacement or issue a full refund, including shipping costs.
- Non-Returnable Items
- Items marked as "final sale."
- Gift cards or promotional items.
- Items damaged due to misuse or improper care.
- For questions or to start a return, text 706-859-1151. Our team will assist you as soon as possible.
We reserve the right to refuse returns that do not comply with this policy. Thank you for shopping with RedKneck.com